Shipping policy

Shipping Policy

Effective Date: (add date)

Stature 3D (“we”, “our”, “us”) operates as a made-to-order manufacturing business providing customised 3D miniatures and decor products. This Shipping Policy outlines order processing, delivery timelines, and shipping conditions applicable to all purchases made through our website.

Nature of Products

All products sold by Stature 3D are customised products, created specifically based on customer-provided inputs such as photographs, specifications, and size selections.
Products are not pre-manufactured or kept in ready stock.

Order Processing

  • Order processing and production commence only after successful order placement and receipt of the required advance payment.

  • Production includes digital design, 3D printing, manual finishing, painting, and quality inspection.

  • Processing time may vary depending on design complexity, revision requirements, and production capacity.

Estimated Delivery Timeline

  • The estimated delivery timeline for customised orders is 12–15 business days from the date of order confirmation or design approval, whichever occurs later.

  • Delivery timelines are indicative and not guaranteed.

  • Delays may occur due to factors including but not limited to design revisions, production constraints, logistics partner delays, public holidays, or circumstances beyond our control.

Shipping & Dispatch

  • Orders are shipped within India through third-party courier and logistics partners.

  • Dispatch confirmation and tracking details are shared once the order has been handed over to the courier partner.

  • Transit time after dispatch depends on courier serviceability and destination location.

Shipping Charges

  • Applicable shipping charges are displayed at checkout before payment.

  • Any additional charges arising from special delivery requests, remote locations, or re-delivery attempts will be communicated to the customer and may be chargeable.

Customised Product & Cancellation Policy

  • As all products are customised and made to order, cancellation, return, or exchange is not permitted once production has commenced.

  • Orders cannot be cancelled after design approval.

  • Minor variations in colour, finish, or texture may occur due to the handcrafted nature of the product and do not qualify as defects.

Delays & Force Majeure

Stature 3D shall not be held responsible for delays or non-delivery caused by events beyond reasonable control, including but not limited to natural disasters, government restrictions, strikes, supply chain disruptions, or courier partner issues.

Address Accuracy & Failed Delivery

  • Customers are responsible for providing complete and accurate shipping information.

  • Any additional costs incurred due to incorrect address details, failed delivery attempts, or re-shipping shall be borne by the customer.

Damaged or Tampered Deliveries

  • Customers must report damaged or tampered packages within 24 hours of delivery.

  • Clear photographic or video evidence of the packaging and product is required for assessment.

  • All claims are subject to internal review and courier partner policies.

Contact Information

For shipping-related queries, customers may contact:

Email: contact.stature3d@gmail.com
Website: https://www.stature-3d.com